Guest Service Expert/Wedding Co-coordinator

photo of Wendy Hendrix, Guest Service Expert/Wedding Co-coordinator Wendy Hendrix
Hair and Body Solutions
15440 West Beloit Rd Suite 700
New Berlin, WI, 53151 USA
262-780-2900

Years began this profession: 2011

H&BS start date: March 2011

What got you interested in the beauty business: I have always been interested in the latest trends and fashion, beauty and design since I was young, I would always buy fashion magazines to keep up with the trends. I also have a sister that is a hair stylist. After being an event planner for 7 years, I jumped at the opportunity to join H&BS when it arose.

What do you love MOST about your work: As I welcome incoming guests, I love being the very first impression of our salon & spa at the front desk. I understand how important and challenging the position of Guest Service Expert can be. I enjoy seeing the transformation of the guest from the time they walk in to the time they leave when I’m reserving their next visit. Doing all I can to accommodate our guests and assist them in looking their very best is very rewarding. It is a privilege to work for a Redken Elite Salon, as I know that I work with very talented service providers who motivate me every day to raise my level of performance with pride, as this brings excitement each day because the possibilities are endless. My background in event-planning provided an easy transition to become H&BS Bridal Co-coordinator, as I am kind, detailed-oriented and creative. I find great rewards in assisting Brides and their bridal party create the perfect wedding day regimen they’ll remember the rest of their lives!

I am "Obessed" with: Change! In the beauty profession there is an ever-changing evolution of fashion from hair products to styles to hair color, skin care, nails and more! This keeps each day new, interesting and exciting!

My Service Philosophy is: To exhibit service excellence and provide our guests with a memorable salon/spa experience from the moment they arrive by accommodating their beauty needs, providing both service and product knowledge, reserving future appointments and being a great communicator with strong listening skills!

My favorite product is/because: I have been a blonde my entire life and have always been in search of a product to help with the damage that highlights can cause and I have finally found just that! Pureology’s Perfect 4 Platinum Miracle Filler has truly saved my blonde, damaged hair. With the upkeep of highlights every 6-8 weeks, there are “holes” that form along the strands of hair which this product “fills” in… hence the name Miracle Filler. I noticed softer, shinier, and smoother hair after the first use! I have also struggled with getting my hair to grow and Miracle filler allowed me to achieve the length I have wanted for so long! An extra bonus of this product is that my drying time was cut in half! Miracle filler also serves as a great detangler on wet hair! My daughter no longer cries when it comes time to brush through her hair! There are so many benefits to this product and that’s why it is on my must-have list!

My hobbies/interests are: Volleyball, Interior design, event planning, shopping, and make up! I also enjoy spending quality time with my children and family.

My Goal in life is: To be the best mom I can for my 3 children and perform my career to the best of my God given ability.

CERTIFICATIONS/ADVANCED EDUCATION/TRAINING:
Bachelor’s Degree in Communication

15440 West Beloit Rd Suite 700 | New Berlin, WI 53151 | (262) 780-2900 | Contact
Mon 8am-8pm | Tue 8am-8pm | Wed 8am-8pm | Thu 8am-8pm | Fri 8am-6pm | Sat 8am-4pm | Sun 9am-3pm